getting the most out of your clients

As much as we would like them to, not all clients are created equal. Companies have top clients and they have the rest but few companies consider how clients may grow with them or how they can grow them as a client. 

Taking the time to understand and rate clients is a key strategic growth opportunity. By looking beyond simple financials, companies will find opportunities that may not be obvious.

Delivering exceptional client experience is the number one tool companies have to keep clients engaged and coming back. Unfortunately, many companies are not deliberate in how they deliver experience, instead focus on one client touch point. When building experience programs, every time a client interacts with a company must be considered.

The idea of cross-selling other services to your existing clients is not new but it remains a challenge. Individuals with direct access to clients often don’t want others to have that same access even if that means limiting growth opportunities. These barriers limit a company's ability to provide the best solutions to clients. Understanding these barriers and finding ways to overcome them requires unique skills and knowledge of client relationships.

We define client programs that show profitability and ensure the correct resources are being applied.

We consider succession planning to ensure client demands are met.

We bring groups together to grow revenues from current clients.

We work to ensure all client touchpoints are focused on making the client feel special.

We build your story when responding to proposals while ensuring the maximum amount of points are available.

We develop proposal management and strategic plans.